Get Help

Yes!  Simply click here to register your account for on line access!

• UPDATE YOUR ACCOUNT INFO – Contact customer service at 1-888 FUN2BET to confirm/update your account information, confirm your PIN (personal identification number) and to receive your Interbets Player’s Card.
• SET UP AN ONLINE ACCOUNT - At Interbets.com, click on the "Register Now" link at the top right corner of the home page. Select "Yes" to let us know you have an existing account. For added security you will set up an additional username and password.  Now you're ready to use the new online wagering system and mobile app.
• Once you have consented to using your OTB account online and updated your account information, you can login using your username and on-line password.  (Not to be confused with your “code word” requested when speaking with our operators.)

Click here for Terms & Conditions

All Interbets and Catskill OTB account holders are eligible for an Interbets Player’s Card.  Some benefits include the ability to use self serve terminals at Catskill OTB branch locations for account deposits, withdrawals and wagers. The Card entitles account wagering customers to special promotions and rewards, including our Interbets Cash Rewards Program. To learn more click here Interbets Player’s Card. Click here for branch locations & restaurants.

To open an account you must read and accept the Interbets/Catskill OTB Account Wagering Rules, register on line or fill out an application, submit a copy of proper identification to verify your age, and affirm residency of New York State and make an initial deposit of $10 dollars or more. Patrons must be at least 18 years of age or the legal age to wager in your state of residency. Click here for Account Wagering Rules and application form. When complete, you may submit it in one of the following ways:

By mail to: Customer Service Interbets/Catskill OTB Park Place, Box 3000 Pomona, NY  10970

Or fax to:   845-362-0419

In person at any Catskill OTB full branch location.  Click here for branch locations.   Branches open approximately 11:45 a.m. and most are open until 10:00 p.m.

Acceptable Forms of Identification

A copy of a government issued identification (consistent with US Department of Justice Employment Verification Form I9) containing photo, name and address must be provided.

Acceptable forms of identification include:

• Valid Drivers License
• State Issued ID
• Passport ID
• Alien Registration Card
• Birth Certificate

Acceptable forms of social security include:

• Social security card
• Recent pay stub containing social security number
• Social security or retirement check/stub with social security number
• Recent tax bill with social security number
• Official military documents with social security number, credit bureau report (Experian, Equifax, Trans Union)
• Click here for IRS Form W-9 (PDF format)

Signature Verification: You must submit either a driver’s license or social security card, or an additional government document containing your signature for verification purposes.

Account holder’s residency and social security number will be verified prior to account opening.  All copies should be legible to avoid delays.

If you have a question about proper identification please call Customer Service at 1-888-FUN2BET.

Click here for account wagering application form (PDF format).

Click here for Interbets/Catskill OTB Account Wagering Rules

Minimum opening deposits are $10.  Initial deposits can be made with cash, check, money order, ACH on line, OTBPay, or  via credit card online or offline.   Immediate withdrawals and deposits can be made in person at Catskill OTB branch locations or by simply requesting a withdrawal through e-mail or facsimile to Customer Service.  A check will be sent to the address on the account.Personal Check and Money Order Deposit Requirements or Credit Card (PDF Format).

Direct ACH (Automated Clearing House) funds transfer allows you to transfer funds from your bank account to your Interbets/Catskill OTB wagering account. You do not need to pre-register. The bank account must be in your name.  You simply need your bank name, routing and account number, which is available on your bank checks or statement. OTBPay ACH transfers are also available offline at 1-866-562-3682.

Yes.  Your browser and our web servers are linked through a secure connection, and all data is encrypted.  Your ACH request is transmitted to the banking network through a secure encrypted network.  We never keep your account details on our servers or databases.

ACH funds transfer is available on-line at Interbets.com or with OTBPay by calling 1-866-LOAD-OTB (866-562-3682) or (614-328-8898). After “first time login”, which requires you to consent to using Interbets.com, and setting up a unique on-line password, log in to your Interbets/Catskill OTB Account number with your password.

“On hold” ACH funds will be credited to your Interbets account at 12 noon on the 6^th bank day after the request is made. If the request is made after 9:30 pm delayed funds may be delayed.

If you have a current Catskill OTB account, you must first update your account information. Click on the "Register Now" link at the top right corner of your screen. Select "Yes" to let us know you have an existing account. For added security you will set up an additional username and password.  Now you're ready to use the new online wagering system and mobile app. If you don’t have an account yet, click here.

New York State Gaming Commission regulations limit your ability to cancel wagers, depending on the amount of the wager and the proximity to pool closing time.  Typically, once a wager is confirmed and sent to into the pools, internet wagers cannot be canceled.  At branch locations, there are certain cancel prohibitions for wagers over $500 (per single selection) win, place, show betting; or over $50 (per one combination) on another pool (double, exacta, quinella, trifecta, etc.  Other wagers may be cancelled prior to pool closing by calling 1-800-832-5285.

Login into your account.

Tutorials:  Select help > help FAQ videos

Entries:  Select a track name from the left column. The track's entries for the next race will be displayed in the center section of your screen.

Changes:  If there are any changes the "program changes" link in the upper, left corner of the entries box will be highlighted to alert you.

Results:  Get results of previous races by selecting the race number of earlier races above the entries box. Find previous days results and replays in the "Bet Now" drop down menu at the top of the screen.

 

No.  Using your Interbets Player card, you can use the same account number and PIN to wager through self-service machines at Catskill OTB branches and self service terminals in OTB partner restaurant and bar locations.  You can also wager with  Catskill OTB  with live operators.

Your Personal Operator Wagering – 1-800-832-5285

All winning wagers placed through Interbets.com website will receive track prices.   In addition, track prices are paid on all accounts that are opened as “no surcharge”, with $300 designated from the account as escrow, through each venue:

• Internet account wagering through Interbets.com
• account wagering at all Catskill OTB locations utilizing the Interbets Players card at self serve machines with your designated “no surcharge” accounts
• account wagering through live operators

Otherwise, a surcharge on winnings is only applied on non-internet wagering through a traditional account with no monies ($300) held in escrow.

Our Handicapping Corner boasts free daily picks from respected handicappers. Account holders have access to exclusive Hot List Reviews and additional information sources to provide account holders with programs and handicapping information for both Thoroughbred and Harness Racing.

Click here for contact information. Video tutorials available after login.

Any uncashed tickets or vouchers not requiring IRS reporting may be cashed at our partner OTB sports bars/restaurants where purchased, or by mail to Customer Service, P.O. Box 3000, Pomona, NY  10970. Send your ticket, include your name, return address and phone number and a check will be mailed to you.  As always and in accordance with NYS law, any tickets purchased in 2024 can only be cashed through March 31, 2025.

A Withdrawal from your account can be made several different and convenient ways. Once you are logged into your account, just click the “Wager Now” tab and scroll down to ‘Withdrawals’ and follow the simple instructions to execute a check or ACH withdrawal.

ACH - If you previously made a successful deposit from your bank account via ACH transfer, you can withdraw funds via ACH withdrawal, directly into your checking account.  If you haven’t done an ACH transfer previously, you must first have a verifiable bank account registered by executing a successful deposit for as little as $10.  Once your bank account is registered, you can withdraw your Interbets funds direct into your bank account.

Check – If you prefer a check withdrawal, select that option and input the amount for withdrawal.  If will immediately be withdrawn from your Interbets account and a check will be mailed shortly thereafter.

Checks will be mailed to the primary address on file for the account.

Simply click “check withdrawal”, and we will send a check to the primary address on file.  If you are unable to login, you can also request a withdrawal by email to customerservice@interbets.com.

Include your account number and or username and contact information in your email.

If you remember your username, but forgot your password, just click the button to reset your password.  A verification code will be sent to the email address on file.  Otherwise, you can send an email to customerservice@interbets.com, include any contact and account information and we can assist you.

Your information will remain safe and secure and will not be sold or otherwise distributed to any third party without notice.

If we do not receive a request to withdraw funds, all accounts with a balance of $5.00 or more will be sent a check for the balance to the address on file.  As always, and in accordance with New York State law, funds in accounts that have been inactive for three calendar years must be remitted to New York State annually.

No.  All betting will cease by end of day November 30, 2024.

Customer questions – email customerservice@interbets.com.

Other questions - email info@interbets.com

We have agreement and approval to transition Interbets accounts to Suffolk OTB’s ADW platform without you having to do anything but approve the account transaction.  Effective Tuesday, December 2nd, 2024, when you go to login into your account, simply affirm your approval by inputting your username and password and you’re all set.  Click here for the transition page where you can confirm acceptance of your account transfer.